Your Privacy Matters

Privacy Policy

At Street Connect, we protect your dignity and your data

Effective Date: October 5, 2025

Our Commitment to You

Street Connect exists to serve those experiencing homelessness with dignity, compassion, and respect. Your privacy is sacred to us.

We're committed to protecting your personal information while connecting you with life-saving resources. This policy explains how we handle your data across:

SMS Service

Text-based help

Website

streetconnect.org

Mobile App

Coming soon

What Information We Collect

When You Text Us

  • •Your first name and phone number (so we can respond)
  • •Your location (ZIP code or city, only if you share it)
  • •Your requests (like "FOOD," "SHELTER," "PRAYER")

Automatically Collected

  • •Basic usage data (when you text, system logs for troubleshooting)
  • •Device type (if using our website)

If You Donate

Payment details are handled securely by Stripe — we never see or store your credit card information directly.

How We Use Your Information

We use your information to:

  • →Send you the help you requested (food locations, shelter info, etc.)
  • →Improve our service and keep resources accurate
  • →Understand how many people we're helping (for impact reports)
  • →Follow up with encouragement or updates (only if you want)

We Never Sell Your Data

Your information is NEVER sold, rented, or traded. Period.

We only share with:

  • ✓Partner shelters and churches (to confirm they have space for you)
  • ✓Service providers like Twilio (for SMS) and web hosting
  • ✓Law enforcement (only when legally required)

Legal Basis for Processing

We process your information based on your consent and our legitimate nonprofit interest to provide essential social support services.

Data Retention

We keep your data only as long as necessary to deliver the services you requested. You can unsubscribe and request data deletion at any time by texting "STOP".

Cookies & Web Tracking

We use analytics tools like Google Analytics to enhance our services and better understand user needs.

You can manage your cookie preferences through your browser settings.

Children's Privacy

We do not intentionally collect data from individuals under the age of 13. If such data is discovered, it will be promptly deleted.

Your Rights & Control

You have complete control over your data:

Stop Anytime

Text "STOP" to unsubscribe and delete your data

Access Your Data

Request a copy of what we have

Correct Mistakes

Update any incorrect information

Delete Everything

Request complete data removal

Questions? We're Here

If you have any questions about your privacy or how we handle your data, please reach out:

"Your trust is sacred to us. We're committed to protecting your privacy while serving you with excellence."

— The Street Connect Team